Sponsor Me FAQ

1. Who can use Sponsor Me?

2. How do I create a Sponsor Me page?

3. How do I edit my Sponsor Me page?

4. Can I create a Sponsor Me page to raise funds for more than one charity?

5. Can I share a Sponsor Me page?

6. How do I add a photo to my Sponsor Me page?

7. How do I add a fundraising summary to my Sponsor Me page?

8. How do I edit a comment that a donor has left on my Sponsor Me page?

9. Can I change the charity I am supporting?

10. What if I cannot find the charity I want to support?

11. How do I change the date of my event on my Sponsor Me page?

12. How do I cancel my Sponsor Me page?

13. How do I edit the thank you message people receive when they donate to my Sponsor Me event?

14. My event has been cancelled; can I get my donors' money back?

15. I have finished my event - what do I do next?

16. How much does Sponsor Me cost?

17. How do I claim Gift Aid?

18. When will my charity receive the donations?

19. Can I sponsor someone from My Giving Account?

20. Will my charity/charities know the funds have come from my fundraising event?

21. Is there a minimum donation?

22. Why isn't Gift Aid displayed on my confirmation email?

23. Donation Example

 

 

1. Who can use Sponsor Me?

Any individual can use Sponsor Me to raise money for charity. There is also the option to create team events so that you can work with others to increase the donations in support of your cause.

All we ask is that the cause that you are raising money for is a registered UK charity or good cause; we have a database of thousands of UK charities and good causes that you can donate to as soon as you've set up a Sponsor Me page. If we do not have a charity listed, you can complete a 'Charity Request Form' with your Sponsor Me profile page and they will be added to our database once they have been validated.

Please note that Sponsor Me cannot be used to raise money for an individual. All funds raised using Sponsor Me must be paid to a registered UK charity.

Companies can also use Sponsor Me - in fact we have an advanced Sponsor Me option for companies to use, which can help them to get the results for their fundraising strategies.

Companies interested in a corporate Sponsor Me should contact us for more information.

2. How do I create a Sponsor Me Page?

Once you have registered for a Sponsor Me page, you will be able to:

1.   Add the name of your event.

2.   Add the date of your event.

3.   Add a closing date for your fundraising - please note, after this date no donations will be accepted.

4.   Add an image - this image will be shown at the top of your fundraising page. If you do not select your own image, a standard image will appear.

5.   Add a description about your event - what are you doing and why? This will help to engage with your donors and encourage them to donate.

6.   Create a thank you email that will be sent to your donors - use this as an opportunity to highlight how their support will help you in achieving your goals.

7.   Set what charities you are going to raise money for. You can choose up to six charities. Use the search option to find the charity/ies that you want to support. Please note that once you have started fundraising you cannot change your charity selections.

8.   Choose how the money you raise will be divided between your chosen charities - this is shown as a percentage and must add up to100% split of your funds.

9.   Add your target fundraising amount, if you wish.

10. Show your fundraising summary as a 'totaliser', if you wish.

11. Publicise your efforts - via Youtube, Facebook or Twitter. Add a Google Map so that people can find you on the day!

3. How do I edit my Sponsor Me page?

Follow these easy steps to edit your Sponsor Me page:

1. Once you have logged in, go to 'My Pages'.

2. Select the page that you wish to edit.

3. Press the 'Edit page' button. This will take you though to the option of editing any of the information you have added.  

Please note that once you have started fundraising you cannot change your charity selections.

4. Make your changes.

5. Press the green 'Save' button at the bottom of your page.

4. Can I create a Sponsor Me page to raise funds for more than one charity?

Yes you can; there are two ways you can raise funds for multiple charities through Sponsor Me.

If you would like to support more than one charity through one fundraising event, you can decide on a split for the money that you have raised. You can split your money between up to six charities - the split must add up to 100% of the donations you receive. This is all done in your page set up process. You can change the split or the charities using the edit page function, but only before you start receiving donations.

You can also run multiple fundraising events with their own pages. These can be managed through the 'My Pages' section of your profile.

5. Can I share a Sponsor Me page?

Sponsor Me gives you the option of creating a team event, so as the creator of a team event you can invite other team members via email. They can choose to accept their place in your team.

Team members share the event page and the fundraising target, meaning that you can set bigger targets and raise more funds for your chosen charity/ies.

6. How do I add a photo to my Sponsor Me page?

You can add an image during the set up of your page, described above. There is a gallery of images that you can select from, or you can upload your own image to make your event more personal - please note that a size limitation applies for uploading images. 

You can also change your image at any time through the 'Edit page' function of 'My Pages'.

Of course you shouldn't upload offensive images and take care not to infringe copyright either.

7. How do I add a fundraising summary to my Sponsor Me page?

You have two options for adding a fundraising summary on your Sponsor Me page:
You can tick the 'Show totaliser' box when setting up your event page. This will show your donations in relation to your target, as a percentage. As donations are added to the page, your totaliser will grow.

If you prefer, you can also leave this box blank so instead you will just be able to see how much you have raised so far.

8. How do I edit a comment that a donor has left on my Sponsor Me page?

For every comment that is added to your page, you will receive an email notification. If you are not happy with a comment that has been added, you can use the 'Delete button' on the 'Edit page' function in 'My Pages'.

9. Can I change the charity I am supporting?

Before your fundraising commences you can change your charity by following the instructions for editing your page (listed above).

Please note: Once you have started to fundraise you cannot alter the charity or charities you are supporting. 

If you are supporting more than one charity you must allocate the percentage split of funds at the start of your fundraising and you cannot amend this later.

10. What if I cannot find the charity I want to support?

If you cannot find your chosen charity, you can complete a 'Charity Request Form' within your Sponsor Me profile page and they will be added to our database once they have been validated.

You will need to know:
• Charity Name
• The Charity Commission / OSCR / HMRC registration number
• Charity Address

You will also need to add:
• Your Name
• Your Contact Telephone Number
• Your Contact Email

We can make payments to any UK based registered charity or recognised good cause such as schools and churches if they have registered with the HMRC, which makes them eligible to receive tax effective donations.

11. How do I change the date of my event on my Sponsor Me page?

In the 'Edit page' function of 'My Pages' you will be able to change the date of your event -  this must be a date in the future. If you have entered an incompatible date you will not be able to save your edit and will need to enter a correct date before saving.


12. How do I cancel my Sponsor Me page?

In the 'Edit page' function of 'My Pages' there is a 'Delete' button, which you can use to delete an event. Once you have confirmed the page deletion you will not be able to retrieve it.

Any money donated to a page that you want to cancel will be paid directly to the charity once your page is removed. We cannot refund any donations made to your page as they are processed immediately and even if we have not yet paid over the funds to your nominated charities the donations are being held in trust for them.

If your donors wish to receive a refund they will need to contact the charity directly.

13. How do I edit the thank you message people receive when they donate to my Sponsor Me event?

In the 'Edit page' function of 'My Pages' you can add to or amend your thank you email at any time.

14. My event has been cancelled; can I get my donors' money back?

If an event is cancelled or you have pulled out for any reason, we recommend that you update your page with the date your event has been cancelled. This will prevent any further donations to your event.

We would also suggest that you update the summary of your event with an explanation of why your event has closed, and that any money you have received will be given directly to the charity.

We cannot refund any donations made to your page as they are processed immediately and even if we have not yet paid over the funds to your nominated charities the donations are being held in trust for them.

If your donors wish to receive a refund they will need to contact the charity directly.

15. I have finished my event - what do I do next?

Once the closing date for sponsorship for your event has passed the page will no longer be able to receive donations, and will be automatically shut down.
Any eligible Gift Aid will be processed and claimed and payments will be made to your charity. The time taken for charities to receive donations will vary depending on whether we hold the charity bank details, which will need verifying for charities new to Charities Trust.
Funds raised using your Sponsor Me page will be paid to the charity automatically in the form of a BACS transfer.

16. How much does Sponsor Me cost?

There is no cost associated with setting up a Sponsor Me page.

Our costs are covered by a small administration fee of 4% of funds raised which is deducted before the monies are transferred to charities.  

This fee covers all costs of providing the Sponsor Me service including the bank processing charges for credit and debit cards.

17. How do I claim Gift Aid?

Charities Trust will claim Gift Aid on all eligible donations and pass the funds to your chosen charities after we have received the claimed funds from HMRC.

Donations will be processed once the event has been closed.

18. When will my charity receive the donations?

Donations made to your page are passed to charity on a monthly basis using the BACS payments service. 

To ensure charities receive their money quickly and they do not have to wait until the end of your event donations to your page are paid out on a monthly basis using the BACS payments service.

19. Can I sponsor someone from My Giving Account?

Yes. To sponsor someone via their Sponsor Me page, you can use funds from a My Giving Account.

You will first need to log into your My Giving Account; once you have logged in, visit the Sponsor Me page that you wish to support and the option to donate directly from your account will clearly appear in the donation section of the page.

20. Will my charity/charities know the funds have come from my fundraising event?

We provide a monthly charity statement facility where charities can log in and securely download details of the funds we have transferred to them. This will include your details so that they can thank you. The details of your individual sponsors will not be passed to the charities.

21. Is there a minimum donation?

Yes, if you are donating via a Credit or Debit card the minimum donation is £5. This is only so Charities Trust covers the bank charges applied to any online transactions. If you are donating from a My Giving Account then there is no minimum donation as there are no bank fees applied.

22. Why isn't Gift Aid displayed on my confirmation email?

Requesting that Charities Trust claim Gift Aid on your donation is not a guarantee that it will be approved. Each application that we receive from a donor claiming that they qualify for Gift Aid is reviewed by us prior to us claiming Gift Aid from HMRC. Therefore at the time of the donation we can only illustrate the Gift Aid entitlement.

The total that we present to you in the payment confirmation email (and on the fundraising page) only includes money that we can guarantee we will receive at the time the email is produced.

The payment confirmation email that you receive is for your record, therefore as you have requested that we claim Gift Aid on your behalf we have an obligation to reflect this request.

23. Donation Example

Initial Donation:

Donation = £50

Potential Gift Aid = £12.50

Total potential Donation = £62.50

 

Fees Charged:

Donation processing (4% of £50) = £2.00

Gift Aid processing (4% of £12.50) = £0.50

Total Fees = £2.50

 

Actual Donation:

Donation minus fee = £48.00

Gift Aid minus fee = £12.00*

Total Donation value = £60.00

*Once the money has been received from the HMRC we will then pay the appropriate charity(ies).